FAQ

1. What types of handbags does NovaClasp offer? We offer a wide variety of stylish and functional handbags, including:

  • Tote bags & shopper bags
  • Crossbody & sling bags
  • Shoulder bags & hobo bags
  • Clutch bags & evening bags
  • Mini bags & belt bags
  • Work bags & travel bags

Check product pages for material (genuine leather, faux leather, canvas), size, and features.

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your bag is on its way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re working on expanding – sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unworn bags in original condition with tags attached. If an item arrives damaged or incorrect, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your handbags high-quality and durable? Yes! We use premium materials with strong stitching, reliable hardware, and reinforced handles. Most bags are designed for everyday use and built to last through many seasons.

7. How do I care for my handbag?

  • For leather/faux leather: Wipe with a soft damp cloth. Avoid excessive moisture.
  • For canvas/fabric: Spot clean gently.
  • Store in a dust bag when not in use.
  • Avoid direct sunlight and heavy overloading. Specific care instructions are included with each bag.

8. Have more questions? We’re here to help you find the perfect bag! Email support@novaclasp.com or use our contact form. We typically respond within 24 hours.